Sayjar support

Let’s get you back to your notes.

Most questions have a quick answer. If yours doesn’t, email us and include which device you’re using.

Transcription isn’t starting

Check that microphone permission is enabled for Sayjar in your device settings. On-device transcription also depends on a supported speech language being available on your device.

An audio file won’t import

Sayjar supports WAV, M4A, MP3, and AAC audio. Make sure the file is stored locally or fully downloaded from your cloud provider before selecting it.

Smart Notes aren’t available

Smart Notes require Apple Intelligence on a compatible iPhone, iPad, or Mac. Availability also depends on your system version and selected language. Recording, transcription, editing, and organization remain available without Smart Notes.

Restore Premium

Open the upgrade screen in Sayjar and choose Restore. Use the same Apple Account that made the original purchase. Subscription prices and billing are managed by the App Store.

Delete a recording

Delete recordings from your library in the app. Because Sayjar stores your content locally, deleted recordings cannot be recovered by Sayjar support.

Still need a hand?

Tell us what happened, your device model, and your system version. Please don’t attach a private recording or transcript.

Email Sayjar support